The Sun QFS and Sun SAM Explorer feature collects information from a SAM-QFS environment and writes it to file /var/tmp/SAMreport.hostname.SAM/QFS version.date. The information contained in the SAM Explorer report is an important aid to diagnosing complex problems, and it is needed by an engineer in the event of an escalation.
The SAM Explorer report includes the following information:
Packaging, revision levels, and licensing information
Configuration files [mcf(4), archiver.cmd(4), recycler.cmd(4), inquiry.conf(4), defaults.conf(4)]
Log files (sam-log, messages, archiver.log, recycler.log, releaser.log, trace files)
Memory dump information
If log files are not routinely collected, an important source of diagnostic information is missing from the SAM Explorer report. Ensure that sites implement a comprehensive logging policy as part of their standard system administration procedures.
Generate a SAM Explorer report in the following circumstances:
Whenever there is a system panic, core dump, crash, hang, or stall
As close to any system event as possible